Our forte is in the area of customer care
and learning. We provide a diverse range of training and consultancy
interventions in the service quality arena. Check out our list
of training programmes for more information.
Why should I choose Beacon?
Beacon Consulting has an impressive list
of clients who have come on board for our programmes. Our
seasoned facilitators coupled with our unique methodology
which integrates our interventions to bottom-line results
is an excellent reason to explore training and consulting
with us.
What are your success stories?
Beacon Consulting has many success stories.
We recently did some work for an IT organisation that is renowned
for providing excellent products & strong after-sales support
to customers. By embarking on a customised programme, our
client reaped the benefits of increased customer satisfaction
scores by as much as 20%.
What is your methodology for training?
We utilise experiential methodology to
impact participants at the emotive level. This leaves lasting
impressions in the minds of participants and more importantly it is fun.
Where do you conduct training?
Although we have venues that are conducive
for training, most of our clients prefer to have training conducted
off-site - be it at hotels or resorts in Singapore or overseas.
Furthermore, our working arrangements with many of the well-known
training venues makes it very cost effective for our clients.
What type of training programmes do you offer?
We offer a diverse range of customised training
covering areas such as Customer Service, Team Effectiveness,
and Leadership just to name a few. See our programme listing
for more details.
Do you conduct teambuilding?
Yes, we do conduct teambuilding programmes.
Our programmes are categorised into levels.
Level 1: low risk, high emotional content
Level 2: high risk, high emotional content.
In addition, we provide our clients with the option of including
profiling instruments as part of the teambuilding programme.
What is the investment like?
We pride ourselves in keeping the investment
low as reflected by our mission statement: Partnering organisations
to develop solutions that work. For an indicative investment,
give us a call and we will gladly furnish you with more details.
Do I have to pay a consultation fee if I want to explore possibilities?
We advocate a win-win with our clients.
Therefore, we welcome the opportunity of discussing with you
to determine your needs and how to address these needs.
How do you connect training back to the workplace?
Beacon will not undertake any projects unless
we are convinced that the intervention will have a significant
impact on the organisation. In addition to equipping the individuals
with the required know-how, we ensure that there is strong
follow-through.
How do I contact you?
You may contact us at 65389670 (mainline)
or 65389671 (fax). Alternatively, you may email us at customercare@beacon.com.sg.
Will I be eligible for SDF funding?
Although SDF grant is subject to a case-to-case
basis, many of our clients have received support for our customised programmes. Our team of consultants will be able to furnish
you with the relevant information to ensure that the information
is submitted in a timely manner.
How do I get on your mailing list?
Simply send us an email stating "Please
register me as a beaconite" and you will receive regular updates
on our articles, seminars and training programmes.
Do you conduct TTT programmes?
Yes, we do conduct TTT [Train The Trainer]
for many of our programmes
Do you sell your training programmes?
You may wish to opt for a licensee or distributor
option. We will then arrange to meet up with you to discuss
this in greater detail.
What is Beacon's forte? 
