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The Press and Publications
Our articles cover a range of subject matters on Consultancy, Learning and Development, as well as Research and Insights. These articles were written by us on topics that we feel most passionate about. Let us know if you have enjoyed reading it as much as we have writing it.
Articles
Latest Article
Understanding Behavioural Styles
The Big Bad Wolf
New Glasses for Everyone
Building Customer Loyalty with Service Recovery
Building a Customer-focused Organisation
Train IMPACTfully
the press
Feeling the Pulse of Customers
Have you ever switched service providers for reasons other than price? Have you ever wondered why a loyal customer of 10 years suddenly patronises your competitor? Read More.
Out-think Your Competitors
It is nearing the end of the financial year. As with previous years, your boss has asked you to develop the Objectives & Strategies document which includes your proposed budget and KPIs. What do you do? Read more.
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