The importance of effective communication can never be underestimated. Proficiency in communication skills can be learned and reduces the potential for conflict as well as facilitates better work practices and customer satisfaction.

Beacon Consulting designs programmes that aim to equip participants with relevant skills required for effective communication. They will learn the verbal and non-verbal aspects of communication, the importance of interpersonal dynamics in communication, effective methods of delivering presentations, skills required of successful negotiators and facilitation skills.

		Powerful Presentation Skills
		Facilitation & You
		The Art of Negotiation
		Personal Effectiveness

Companies seen as providing good service typically achieve a higher market share and are perceived as one offering superior quality products. Organisations offering quality service benefit from positive word-of-mouth and customer loyalty.

Our programmes equip participants with the essentials of service quality by engaging them at the emotive level. In addition to imparting skills, our programmes address the mindset – the key to providing excellent service.

		Service Starts With Me
		The Art of Service
		The Service Strategy
		Customer Satisfaction Measurement
		Setting Service Standards
		Effective Service Recovery
		Mapping the Path of the Customer

Beacon Consulting adopts a total approach towards call centre management, making it an integral part of your organisation. As a pioneer in offering integrated call centre solutions, we can advise you on the best structure for your call centre and complement this with the Call Agent’s Skills Programme to equip your staff with the right skills for excellent service management.

		Call Agents Skills Programme
		Call Agent Profiling
		Call Coach

Though frowned upon by some, and welcomed by others, changes in work practice can significantly boost the growth of your organisation. At Beacon Consulting, we believe the only constant is change, when managed well, change can yield positive results that are far reaching and embraced by all. We impart the mentality that change management begins with individuals and nurtures your company for growth and success.

		Leading Change
		High Performing Team In Action

At Beacon Consulting, we know the importance an organisation places on quality leadership. Research shows that leadership skills can be developed. We have helped organisations hone the skills of their bright sparks and groom future leaders to their fullest potential. Proven techniques combined with tried and tested methodology have yielded an impressive track record

		Leadership Profiling Inventory
		Learning to Lead
		DiSC Profiling Workshop
		Transitional Leadership

Sales training is an underrated feature of any organisation. Notwithstanding the fact that sales is the single most important factor in generating revenue, most organisations equip their personnel with the bare minimum of sales knowledge and skills. Our programme empowers your sales and marketing force with the objective of enhancing your bottom line.

Our sales training programmes aim to create more successful sales people capable of building customer loyalty with lasting long-term business relationships. The programme enhances your sales people's consultative, customer-focused sales skills and processes while introducing new, targeted selling strategies.

		The Art of Customer-Oriented Selling
		Successful Telemarketing

Two of the key challenges faced by supervisors on a daily basis include meeting customer needs and managing the day-to-day demands of service and production staff. Our supervisory and coaching skills programmes are designed to equip supervisors with the ability to guide, motivate and control job performance. It also allows them to develop a solid understanding and appreciation of establishing performance goals, communicating clear expectations, monitoring and measuring performance, and leveraging on effective communication and understanding.

		Superior Skills for Supervisors
		Motivating, Managing and Making it Happen
		Optimizing Performance Through Coaching

Work teams are essential bricks to the mortar of any organisation. Management teams, self-managed teams, cross-functional teams, intact teams and project teams exist to effectively accomplish set organisational tasks and objectives.

At times newly formed teams, and even existing ones are unable to synergistically produce quality results. Beacon Consulting equips such work teams with the necessary building blocks to enhance team effectiveness.

In an era of teamwork and customer orientation, an action-based intervention is the best model to establishing synergies within a team. Our programmes incorporate elements of experiential methodology, profiling and conflict resolution. Personality profiling helps to build the strongest possible team and a strong conflict resolution platform harnesses on the strengths of diversity in a group context.

Every organisation is responsible for ensuring that it acts on two imperatives for high performance - improving the contributions that employees make, and winning and sustaining the commitment of employees.

Career and performance management is key to the realisation of the organisation's vision, mission and values. Our programmes on career and performance management create an environment for the individual to recognise his fullest potential, while at the same time help the organisation meet business objectives.

Conflicts when managed constructively, can be harnessed to produce positive outcomes. After all, the Chinese character for crisis simultaneously represents both danger and opportunity.

Our conflict resolution programme will increase participants' ability to handle conflicts effectively. The programme gauges the profile of all parties concerned and establishes language guidelines to resolve conflicts. Participants will learn effective negotiating techniques to come to an agreement that will allow all parties to achieve their goals. This helps strengthen the relationship between parties concerned.

		Team Dynamics
		Resolving Conflicts Effectively
		DiSC Profiling Workshop

Decision making and problem solving are important skills in dealing with today's business environment. Fast, effective trouble shooting gives you the edge in providing customer satisfaction.

Beacon Consulting’s problem solving programmes are designed to encourage individuals or organisations to view problems from a creative angle and help build ideas to counter problems. These programmes are designed on a case-basis and customised to solve organisational goals.

Often trainers disseminate information without making any significant impact on the audience. A good balance between content and methodology is essential if the participant is to leave the programme with a meaningful outcome.

Beacon Consulting’s Train-the-Trainer programmes helps develop an interactive, participant-centered facilitation style and the use of motivational methods to strengthen the trainers skill.

Beacon Consulting also conducts programmes that help the modern day executive cope with the fast pace of today's business environment.

Our time management programme teaches the relevant skills that are required for time to be managed in the most effective manner boosting your efficiency and productivity.

Dealing with stress is made easier with our programme that helps you identify the various signals and causes of stress, differentiate between good and bad stress and utilise stress management strategies that help reduce stress.

		Time & Beyond
		Stress Management
		Creativity & Problem Solving

Beacon Consulting also conducts programmes that help the modern day executive cope with the fast pace of today's business environment.

Our time management programme teaches the relevant skills that are required for time to be managed in the most effective manner boosting your efficiency and productivity.

Dealing with stress is made easier with our programme that helps you identify the various signals and causes of stress, differentiate between good and bad stress and utilise stress management strategies that help reduce stress.

CORE Profiling System™, developed by Beacon Consulting Pte Ltd, has been used successfully to help people develop a solid appreciation of their behavioural styles and styles of others around them. The versatility of the instrument has resulted in many organisation using it for many different purposes, including:

• Recruitment
• Teambuilding
• Performance Management
• Service Quality
• Sales Team Management

To find out more, please click here to go to the CORE Profiling System Page.