Our Clients

With more than a decade of industry experience and functional expertise across various sectors, Beacon Consulting offers innovative solutions that yield new insights, drive results, and make organisations more successful.

A-Z LIsting

313@somerset
ANZ Bank
Ace Data
ACE Insurance
Acision
ACME Tele Power
Agilent Technologies
Alcatel-Lucent
ALSTOM Transport
Amalgamated Union of Public Employees (AUPE)
American Express
Amway India
Apollo Munich Health Insurance
Apple
AREVA T & D
Asia Pacific Breweries
Asia Research Institute
Atlas Sound & Vision
Aviva Ltd
Becton Dickinson Medical
Binary Semantics
Bio-Rad Laboratories

View full list »

By Discipline

Consultancy
Asia Pacific Breweries
Atlas Sound & Vision
Borneo Motors
Bottega Veneta
Charles & Keith
City Chain
Club 21

Learning and Development
ANZ Bank
Ace Data
ACE Insurance
Acision
ACME Tele Power
Agilent Technologies

Research and Insights
313@somerset
Atlas Sound & Vision
Bottega Veneta
Capitol Optical
Central Narcotics Bureau

View full list »

Success stories

Success Story #1:

Background
With increasing competition, one of the largest optical chain stores realised that the only way to keep ahead of the competition was to excel in customer service.  With the ongoing shortage of manpower, a 7-day work week operation, and lack of skilled workforce, how could the organisation transform itself into a customer-centric organisation?

Solution
Beacon Consulting devised an approach towards building a service culture in the organisation using a host of different interventions that included strategy, processes, training, coaching and ultimately measurements.
As a result of this intervention, the client saw a 13% increase in customer satisfaction rating in just under one year.  Since then, this organisation has been achieving service excellence accolades from the Singapore Retailers Association as well as SPRING Singapore.


More »




Work with Us

More Links